Dr. Victor Pegado

Took my son in today for an urgent care appointment after weekend referral from another Ophthalmologist.Contrary to other's experiences I found the staff to be polite and accommodating. We were greeted politely, waited a short time, assessed and then received great care from Dr Pegado. I was really amazed at how he was able to work with my 4 year old. It seems there is a good reason he specializes in paediatrics...because he is really good at it.

Terrible reception. My kid’s appointment was cancelled without notice, hubby took a few hours early off work taking the kid to the appointment, and was told the appointment was cancelled and rescheduled, but we never received any phone calls or emails, hubby said they got our email address wrong. Very disappointing, that appointment was already rescheduled twice, and for those two times, I did receive a phone call. I never got luck getting through their phone line, nobody returned my message either! They did not seem to be busy at all when we visited the last time.No matter how good the doctor is, with the terrible management of reception, I would not go back again.

My son with severe anxiety came to see coral and our experience was just perfect. Coral had a very calm and “nonchalant” demeanour and it worked perfectly for helping my son feel safe and have a successful visit.Love this place! We didn’t have issues with wait times.

I've had two appointments with the orthoptist and two surgeries with Dr. Pegado and I've never run into any problems with the staff or the wait times. Very approachable and helpful and my eyes are better than they were so that's five stars for me.

What I find seriously offensive is that the same review is written over and over -- for at least three years. Dr Pegado is great but the wait times are unacceptable and the front desk staff are unhelpful, unprofessional and rude. I had this experience exactly. It seems ( according to the young Lady behind the reception desk) that patients are told appointments can be up to 1.5 hours.... What you aren't told is that 80 of those minutes will be waiting in the reception area. This while most Doctors offices are trying to limit the number of people sitting in their reception areas but not this place!!!Most professionals charged with working with the public try hard to listen to feedback and make changes to operations to ensure the least stressful experience (I won't talk about Client satisfaction) Not this place. Over and over it seems to be completely acceptable to to schedule patients with not enough time in between. There were babies screaming and seniors trying to be patient. Oh and don't try to call their office to check on status of wait times or the person you are waiting on. They don't answer their phones.The final insult for me was the receptionist telling me it's okay to leave my charge to walk home.... (I had another appointment to get to) The person I was waiting on has Parkinson's (very visible) and dementia. Her other solution was to cancel the appointment! WOW!!

I give Pegado five stars. His desk staff gets only two though. They seemed to lack training? Not very good social skills, as well as numerous mistakes made and red flags just in the short period I interacted with them. Surprising for such a good doctor.Dr Pegado is just great though. Which is the important thing after all. Very competent and bright, with a friendly and warm personality which is so often lacking in the ophthalmologists and surgeons I’ve dealt with.

I give Dr Pegado 5 stars but whoever does the scheduling 1 star. Every appt is at least an hour wait... Today was an hour and half wait for my 13 mo old. Ridiculous! I understand if this would happen once or twice but as I said every single appointment... You're either scheduling too many appointments or you're not leaving enough time but there should be some kind of correction as people should not have to wait with their young children for this long for an appointment when we show up on time.

I had a positive experience with this clinic and the staff. Dr. Pegado was personable and thorough. Any interactions (phone, in person) I had with front desk staff regarding scheduling/my appointment and otherwise were professional and friendly. Thank you!

I went to this doctor for cataract surgery. I had read the reviews of his practice but was pleasantly surprised by the experience with my first appointment. The staff seemed pleasant and efficient and the doctor seemed to be competent. Boy, was I fooled. My next interaction with the staff was disastrous. Following the appointment to measure my eyes, the staff person told me that she would send me information regarding the surgery date and time, follow up appointments and eye care instructions by the following Friday. No information came on Friday. Not Monday, either. I learned from my pharmacist, who had filled the eye drop prescriptions the date of my surgery, but I still needed to know times so I could arrange rides. I emailed the office late on Monday. On Tuesday, I received a rude response, Sorry

Really terrible appointment scheduling. Have already been waiting 45 minutes and haven’t even seen the doctor yet. My son could have attended school this morning but no, I chose to be on time for this appointment. Horrendous service.Edit: Dr. was great and apologized for the wait. They are trying to re-vamp their scheduling for obvious reasons. However, I didn’t appreciate the passive aggressive comment “Thank you for your review” from the receptionist on my way out of the office. Completely unprofessional.